Access to cash

WAYS TO BANK

Visit us in person

Branch

Our branches with counter service and self-service machines, where we can help you with all your banking needs.

Banking Hubs

At Banking Hubs, you can use services from different banks, including taking out and paying in cash. We’ll be at most hubs in person at set times.

Nova Bank Local

Find us in community spaces, or public places in our van, at set times. Talk to us face-to-face about things like managing your money and banking with our app(1). We can also help you with online transactions that don’t involve cash.

Post Office banking

If you have a personal or business account with us, you can do much of your day-to-day banking, including paying in and taking out cash, in a Post Office.

For more details

See more about how we can help and what we offer at each location.

We work with LINK to make sure everyone has access to cash services like paying in and withdrawing money. If you think your community needs better cash services, LINK can review what's available and make recommendations to improve it.

Find your nearest cash services

Use LINK's cash locator to find your nearest places to pay in or withdraw cash. It will show your nearest LINK cash machines, Post Offices and cash over the counter services.

If you have any business or corporate accounts with us, you might also be eligible for Nova Bank Collect, where we collect your cash directly from your business address.

If you’re concerned about access to cash in your area

LINK might have already reviewed your area and made a recommendation to make things better. You can check the areas they’ve reviewed on their ‘Our assessments’ page.

If your area isn't listed, you can ask LINK to review your area on their ‘Request access to cash’ page.

What you can do at LINK cash machines

Use your debit card to:

  • Take out cash
  • Check your balance
  • Change your PIN
  • Take out foreign currency (at some cash machines)
  • Make a charity donation (at some cash machines)

Learn more about each service on LINK's ‘Helping you access cash’ page.

Important information

  1. You must be 16 or over and have a Nova Bank current account, mortgage account or a Nova Card to use the Nova Bank app. If you're 11 to 15, you can use another version of the app. Terms and conditions apply.(Return to reference)